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FAQ
Are your products vegan & cruelty free?
Yes — all of our products are 100% vegan and cruelty-free. We never use animal-derived ingredients, and none of our products are tested on animals.
How do I contact support?
You can contact us using:
E-mail:info@seranovbeauty.com
Availability: Mon-Fri 10 AM - 6 PM EST
Are your products travel friendly?
Yes! All of our products come with a protective box, making them easy to store, carry, and keep organized while you travel.
When can i expect my order to arrive?
Your delivery time is made up of two parts:processing timeandshipping time.Processing time:1 to 2 working days
Shipping time:. USA:2 to 5 working days.
. International:4-7 working days
All orders are fully tracked, and you’ll receive a tracking email as soon as your package ships.
When can i expect my order to arrive?
You’ll get a an email containing the tracking link as soon as your order ships; tracking can take 24–48 hours to update after the label is created.
Alternatively you can also track your order by visiting our order tracking page.
If you're still having trouble, please email us at info@seranovbeauty.com
